Generating awareness on ID fraud among service desk officials

By issuing a passport, a government not only grants the holder an identity, it also entitles him or her to social services. Unfortunately, such services may be extended under false pretences. This is one of the issues that the Municipality of Haarlemmermeer encounters daily. The municipality decided to focus more closely on the matter by organising additional training for employees. But it was AuthentiScan’s online identity verification that helped officials to verify (less-common) ID documents and spot counterfeits. The solution matches the municipality’s requirements perfectly and has made service desk staff more confident about the accuracy of their assessments.

“The verification of ID documents, fraud prevention and ID theft are important issues. Management required that any new processes would be efficiently integrated with existing responsibilities and tasks. AuthentiScan is a very accessible, straightforward system that conducts a series of automated checks of, for example, the machine readable zone, UV features and any biometric chip. It allows us to verify identities in real-time and keeps fraudsters out.”

Municipality of Haarlemmermeer Official

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