After renewing his passport, Ben Spence was stunned after he took a better look at the photo. The Home Office had put a wrong picture in his passport!
Ben Spence had to renew his passport for a visit to Amsterdam, so he made an appointment and collected his new passport at a local post office in Blackheath, South East London. However, when collecting the passport something seemed to have went wrong. He said: “I flicked through it, and it seemed all fine. But my friend who was with me looked over my shoulder said, ‘Wait that’s not you!’ “We had a bit of a laugh about it, but then realised the security issue involved. I’d also waited four weeks for it and was worried I’d miss my trip to Amsterdam.”
“ They put a completely different person’s picture in my passport. I couldn’t believe it.”
“Now I have to wait another ten to 15 days to get a new passport. My holiday is on the 24th so they better be quick about it!” Ben says he understands mistakes can ahppen, however, in the end he is the one who gets into trouble over it.
Home office says errors are “rare”
According to the Home Office “HM Passport Office processes more than six million passport applications each year and errors are very rare. Ensuring that passports are issued correctly is an absolute priority and any breaches of our high standards are examined thoroughly.”