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Dear Customer,

As the WHO has declared COVID-19 a global pandemic and governments are taking active measures to contain and minimise its effects, we at Keesing would like to update you on how we expect to run our services in the coming weeks.

Will Keesing products still work?
While Keesing team members follow the guidelines issued by the Dutch government and are working remotely, Keesing products continue to be fully operational.

Documentchecker products:
Keesing Documentchecker products continue to be available for all customers. Updates to the content will continue as usual.
• As we work closely with embassies and governmental organisations, please note that a delay in their replies on queries regarding certain documents can be expected.

AuthentiScan products:
Keesing AuthentiScan products will continue to be available for all customers.
• Keesing Document Helpdesk team continues to work as per their normal working hours. However, we request your understanding for the times when we would not be able to uphold our 15-minute processing time commitment as our team might not be available at full capacity at all times.

I am having technical problems – can I still reach Keesing?
Keesing Technical Helpdesk continues to work and is reachable by e-mail as per their normal working hours. Any technical issues will be prioritised as per their severity and addressed in the standard manner.

I need to talk to Keesing Sales team – how do I reach them?
Keesing Sales team continues to work and is reachable as per their normal contact details (e-mail and telephone). Please note that all the face-to-face meetings have been replaced by conference calls.

Please do not hesitate to contact us if you have any further questions.

How can we help you?

  • Customer Contact & Support
    +31 (0)20 7157 800 (Europe)
    +1 855 306 9875 (USA)
  • Helpdesk
    +31 (0)20 7157 857
    Monday – Friday: 08:00 – 18:00 CET
  • Sales & Consultancy Department
    +31 (0)20 7157 825 (Europe)
    +1 855 306 9875 (USA)
  • Knowledge & Education Center
    ID Academy
    +31 (0)20 7157 838